Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide while creating an account, requesting a demo, contacting us, or using our platform.

• Account information: business name, contact name, email address, and password when you register for an account.
• Business content: website URLs, documents, product catalogs, FAQs, and other content you upload or connect to train your chatbot.
• End-user conversation data: messages, voice inputs, and related metadata exchanged between your website visitors or WhatsApp contacts and your chatbot.
• Payment information: billing details processed securely through our third-party payment processor (Stripe). Citobots does not store full payment card numbers.
• Usage and analytics data: log data, device information, IP address, and platform usage statistics collected automatically.
• Communications: information you provide when contacting support, submitting feedback, or booking a demo.

2. How We Use Information

• To provide, operate, and maintain the Citobots platform, including training and deploying AI chatbots.
• To process payments and manage subscriptions.
• To provide customer support and respond to inquiries.
• To improve platform performance, reliability, and features, including through aggregated and anonymized analytics.
• To send service-related communications and, where consented to, marketing updates.
• To detect, prevent, and address fraud, security incidents, and technical issues.
• To comply with applicable legal obligations.

3. How We Share Information

• With sub-processors and service providers who support our infrastructure, payments, analytics, and communications (including WhatsApp/Meta for WhatsApp Business integrations).
• With third-party platforms you choose to connect, such as CRMs, e-commerce platforms, or messaging services.
• With professional advisors, regulators, or law enforcement, where required by law.
• In connection with a merger, acquisition, or sale of assets, subject to continued protection of personal data.

Citobots does not sell personal data to third parties.

4. Cookies & Tracking Technologies

Our website and chat widget use cookies and similar technologies to remember preferences, understand site usage, and improve the user experience. You can control cookie preferences through your browser settings or, where provided, our cookie consent banner.

5. Data Retention

We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Businesses may request deletion of their account data and associated end-user conversation data at any time, subject to applicable legal retention requirements.

6. Children's Privacy

The Citobots platform is intended for use by businesses and is not directed at children. We do not knowingly collect personal data from children under the age of 16 through our own website. Businesses deploying chatbots are responsible for ensuring their own compliance with applicable children's privacy laws.

7. Your Choices

• You may access, update, or delete your account information by logging into your dashboard or contacting us.
• You may opt out of marketing emails at any time using the unsubscribe link provided.
• You may exercise applicable data protection rights as described in our GDPR Policy above.

8. Security

We apply the technical and organizational safeguards described in our Data Security policy to protect personal data against unauthorized access, alteration, disclosure, or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website prior to taking effect.

10. Contact Us

For questions about this Privacy Policy, please contact us at [privacy@citobots.com].